Management & Support

Management & Support

Solutions are our business

Our engagements may involve our own products, a combination of these and external components or indeed be entirely focused on the successful delivery of a project involving 3rd party products. None of this changes our fundamental focus on successful delivery.

We believe that to be truly successful in delivering complex technical projects on time and to budget, our Project Managers must have a deep understanding of the technology solutions they are responsible for delivering. Of course this must be combined with the people management, communication and general business management skills that are required to ensure that all stakeholders including suppliers, clients, staff and contractors involved in complex projects are fully engaged and focused on the successful delivery of any project.

We don’t seek to create unnecessary dependency upon our expertise. Our approach is based on transferring our knowledge and skills to the client where appropriate at the end of any project. This ensures that the project benefits continue to be achieved and realised at the lowest possible cost. Experience shows that taking this open and pragmatic approach we are often invited back to address the next challenge.

Always Available to Support

We understand that our clients are making considerable capital investment in our products and services and need to ensure that this investment is exploited for maximum business benefit for many years. We therefore provide tailored support packages to suit the varying needs of our clients.

Depending on the nature of the requirement we can provide a flexible approach to meet specific needs. These include: • First and second line technical support - office hours, out of hours or 24x7, 365 days per year for truly business critical systems. • Access to third line technical support for our business critical software based solutions and the infrastructure. • On-site desktop, network, server and application support with specific focus on thin-client infrastructures. • Support for airline specific applications and infrastructures.

Our support approach includes the use of advanced remote access tools and software to ensure that we provide appropriate levels of support in all cases to meet client requirements at the most economical price.

Global Footprint

With AviIT offices in the US, Australia and the UK, we are able to smoothly address the requirements of clients in any location. The AviIT team provides support for clients in dealing with problem issues as they arise as well as providing the capability to support regular activities such as the content load cycle in updating the Bluebox portable IFE systems. Our flexible staff engagement model and commitment to client satisfaction means that we are able to deploy tactical solution teams wherever the need arises whether that be Astana, Mexico City, Singapore or anywhere across the globe.

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